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AFC Customer Service Creed

Vision

To be a relationship driven partner integrating vital resources to ensure our members/farmers success

Mission

To  generate a return on our members investment through patronage and equity retirement, providing knowledge, infrastructure, resources to enhance our members/farmers profitability

Values

  • Family
  • Honesty
  • Integrity
  • Loyalty
  • Dependability
  • Respect
  • Stewardship
  • Community

Commandments

  1. We will always strive to exceed our customers' expectations.
  2. We will never try to take advantage of a customer.
  3. We will always be truthful to our customers.
  4. We will always honor our word to our customers.
  5. We will always strive to reduce internal expenses.
  6. We will always try to buy at the best value available.
  7. We will never add more margin to our products than the minimum amount necessary to earn a modest and reasonable profit.
  8. In times of shortages, as in times of largess, we will treat all of our customers fairly.
  9. Regardless of our price on a given day for a given product, we will try to give better service to our customers than all of our competitors combined.
  10. We will build and maintain forever a reputation for being honest, reliable and trustworthy in all of our dealings with our customers and our suppliers.
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